FAQ

1. Where is the store located? 

Scrap en masse is located at 222 Old Highway 17, Plantagenet, Ontario, approximately one hour west of Montreal, Québec and 40 minutes east of Ottawa, Ontario. 

Our postal address is:

Scrap en masse
 222 Old Highway 17, Plantagenet, Ontario, p.o. box 379, K0B 1L0
phone: 613-673-5456
e-mail: info@scrapenmasse.com

2. Where do you ship?

Scrap en masse sells and ships to all Canadian provinces and Territories. Unfortunately, we no longer ship to the US due to all the uncertainties.

3. Which shipping carrier do you use?

All shipping is done through Canada Post.  However, we do, from time to time, ship with Purolator or UPS, such as when Canada Post is on strike.

4. What are the shipping costs?

Shipping and handling costs are on a flat rate basis and are based on the province of destination:

Ontario, Quebec, Saskatchewan and Manitoba

• $8.00 for all orders above $150 before taxes
• $16.00 for all orders below $150 before taxes

Prince Edward Island, New Brunswick, Nova Scotia, Northern Territories, Yukon and Newfounland & Labrador

• $9.00 for all orders above $150 before taxes
• $18.00 for all orders below $150 before taxes

British Columbia and Alberta

• $11.00 for all orders above $150 before taxes
• $22.00 for all orders below $150 before taxes

Nunavut

• $18.00 for all orders above $150 before taxes
• $35.00 for all orders below $150 before taxes

NOTE - HOLD TO CUMULATE: Clients can select HOLD to cumulate as a shipping method, which directs us to Hold your order to combine with past or futur orders to save on shipping fees. We hold for a maximum of 30 days from the date of the first order. Once you are ready to have your orders shipped, please notify us at info@scrapenmasse.com. Upon receiving your e-mail or if the 30 days have past, you will receive a bill for the applicable shipping fees based on province or country of residence. If your combine orders are more than $150 before taxes, we will apply the discounted shipping fees. If shipping fees are not paid within one week of the end of the 30 days, the client loose the right to the standard and reduced shipping fees and will be charged the actual cost of shipping their combined orders. This is to ensure there is no abuse of this service. Thanks for understanding.

5. What are your opening hours?

The store is open Monday to Saturday from 9:30am to 4:30pm. We are closed on Sunday.

Our online store is open 24/7.

6. Do you offer workshops?

Yes, in-store workshops are offered on a regular basis. Check the workshop section of the home page for more information as it is regularly updated.

7. Can I register online for workshops?

Yes. Our system is designed to register online but if you prefer, you can also register by phone. Please call 613-673-5456 to register for a workshop.

8. In which languages can I be served?

French and English

All employees are bilingual and can serve you in Canada's both official languages (French and English). 

9. Why is some information strange or different on the French language side of the website? 

The website's original language is English. The translation is done through an App and every translation needs to be reviewed by humans. Given the number of pages and products this website has, this is an ongoing task . App translation can sometimes be tricky. However, our staff will continue to be vigilant and make corrections to the French side of the website. Scrap en masse wants to continue serving costumers in both English and French as it has done over the past 15 years.

10. Where do you get your products?

We usually order from compagnies and distributors in Canada, the United States and many European countries.

11. Do you take special orders?

We have always taken special orders. If you would like a specific product, let us know and we will try to bring it in if possible. Once your product is in, we will contact you and you can decide to pick it up at the store or have it shipped. Just drop us an email at info@scrapenmasse.com

 

12. Some products are out of stock. Will you get more?

When products are out of stock, they are either deleted, if we do not intend to restock or left on the website if we intend to get some more. Please keep in mind that it can take a few days to update the website.